Return Policy

*At Stunning Wheels, we want you to love what you ordered—but if something's not quite right, we're happy to help. We take great care in preparing and shipping every order, and if you're not fully satisfied, you're welcome to return your item within 30 days of delivery, subject to the details below. 

Returning Your Item

• If your item arrives damaged, defective, or there's a mismatch in quantity, just let us know within 72 hours of delivery so we can sort it out quickly.
• Please send items back in their original packaging. Don't worry if the box has been opened—that's totally fine—but we do need the packaging itself to still be intact.
• We're not able to accept returns for items that show signs of improper use or handling, physical damage, or are missing manuals, parts, or accessories.
• When packing your return, please pack it well so it arrives back to us safely.
• We'd also recommend using a trackable, insured shipping method for your return—while we haven't had issues in the past, this just gives everyone peace of mind in case anything happens in transit.
• Once we receive your return, our team will take a look to make sure everything checks out—this usually takes about 5 business days.
• The customer is responsible for shipping back, including shipping costs, any product(s) they don't want anymore within 30 days.
• If your item arrives damaged or defective, or there's a quantity mismatch, we'll refund you in full—including the original shipping fee—once your return is processed.
• For standard returns, we're able to refund the price of the product; the original shipping fee isn't refundable.
• For a small number of larger or heavier items that are genuinely more difficult and costly to ship, a restocking fee may apply—we'll always let you know upfront on the product page if this applies before you buy.

We don't offer exchanges unless something arrives damaged or defective—in that case, just reach out and we'll happily sort out a replacement for you. For anything else, the easiest path is to return your current item and place a new order once your return has been approved. One thing to note: if there were shipping costs on your original order, those aren't refundable as part of an exchange.

How to Start a Return or Exchange

Just email us at info@stunningwheels.ca (Monday–Friday, 10 AM–6 PM) or submit a return request through this link, and we'll take it from there. Once approved, we'll send you all the details on how and where to send your package. We do ask that you request a return before sending anything back, so we know it's on its way.

Refund

Once we've received and looked over your return, we'll notify you by email once it's been approved. From there, your refund will go back to your original payment method automatically—it can just take a few business days for your bank or card provider to show it on your end.

A small note: every return is a little different, so our team reviews requests on a case-by-case basis to make sure we're doing right by you.